Brynn Caputo

UX help for products
that are almost working

Your product makes sense to you. Let's make sure it makes sense to everyone else.

I find the places where people get confused, stuck, or drop off, then help you decide what is worth fixing.

See the two options ↓
A person at a laptop surrounded by confusing product screens and question marks.
20 years designing products forSony · Cisco · Clover · Perka · Side · Habitat for Humanity

Two ways to work together

Choose based on how much context and collaboration you need.

Focused, fixed scope

UX Review

$500

You need an expert set of eyes on one product or site.

I use it like a first-time user, record what happens, and send you a prioritized list of changes. No meetings required.

Choose this when

The scope is clear, you, your team or a coding agent can make the changes, and you mainly need to know what you are missing.

See the UX Review →

Deeper, collaborative scope

UX Engagement

From $3,000

The problem needs context, conversation, and follow-through.

I learn the context, review the important journeys, and work through the questions with you and your team.

Choose this when

The product is complex, the right answer depends on context, or you want help making decisions after the review.

See the UX Engagement →

What stays the same

Same eyes. Different involvement.

  • →Where people hesitate, misunderstand, or lose the thread
  • →Which problems matter and which rough edges can wait
  • →What to fix first, with the reasoning behind it

Who's doing the looking

I've spent 20 years finding the part that isn't working.

I've designed products for Sony, Clover, Garner Health, Side, and Habitat for Humanity. My job has usually been the same: understand where the experience breaks down, then turn that into changes a team can actually ship.

  • →Tripled adjudication rates at Garner Health
  • →Increased transaction throughput by 200% at Side
  • →Helped Habitat for Humanity make it easier for visitors to become donors
See my work →

Start with the amount of help you actually need.

UX Review · $500 →UX Engagement · From $3,000 →